Hilton Garden Inn Dublin – Front Desk Associate - Part-Time

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Summary

Accomodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Essential Duties and Responsibilities

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities of this job at any time.  To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

• Greet, register, and assign rooms to guests; including issuing room keys, ensuring that all guest sign a guest registration card and provide a credit card or other method of payment.
• Answer, screen, and forward phone calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments/complaints and refer guest to a manager as necessary.
• Contact housekeeping or maintenance staff when guests report problems.
• Resolve uest issues quickly, efficiently, courteously, and professionally.
• Keep records of room availability and guests’ accounts.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Maintain room key control and supervise guest access to safe deposit boxes.
• Verify banks and deposits each shift and follow all cash-handling and credit policies.
• Responsible for the order and cleanliness of the front desk and adjacent work areas.
• Complete front desk communication log daily.

Represent Pinnacle’s values on a daily basis:  Integrity, Professionalism, Teamwork, Quality, Leadership, and Appreciation.

Experience and Education

• High School Diploma (or GED or High School Equivalence Certificate).
• 1 year minimum of experience in a customer service position preferred.

We offer great benefits such as medical, dental, vision, 401k, and hotel discounts!!! Apply now! Email your resume to hr@pinnaclehotelsusa.com.