– Executive Housekeeper
Summary
Manages housekeeping operations to ensure profitability, cost control, and guest satisfaction. Supervise work activities of cleaning personnel in hotel.
Essential Duties and Responsibilities
The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.
- Responsible for assigning room cleaning duties to ensure proper coverage.
- Determine work procedures, prepare work schedules, and expedite workflow.
- Train employees and ensure that they have the tools and equipment needed to effectively complete job duties.
- Inspect all assigned suites and public areas to ensure furnishing, guest rooms, equipment, linens, and public spaces are clean and in good repair to meet guest satisfaction.
- Inspect work performed to ensure that it meets established standards.
- Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
- Maintain constant communication with the Front Desk and Maintenance staff regarding room status.
- Daily audit and review of occupied and unoccupied room list.
- Responsible for ordering and monthly inventory of supplies and linens.
- Investigate complaints about service and equipment, and take corrective action.
- Perform associate training on policies, practices, and procedures.
- Responsible for supervision, performance reviews, and disciplinary actions of associates with the approval of the General Manager.
- Recommend changes that could improve service and increase operational efficiency.
- Represent Pinnacle’s values on a daily basis: Integrity, Professionalism, Teamwork, Quality, Leadership, and Appreciation.
Experience/Education
- High School Diploma (or GED or High School Equivalence Certificate).
- Minimum of 4 years of housekeeping experience preferred.
- Minimum of 2 years of experience in a supervisory role.
We offer great benefits such as medical, dental, vision, 401k, and hotel discounts!!! Apply now! Email your resume to hr@pinnaclehotelsusa.com.
