Privacy Policy

Privacy Notice

Effective Date:  January 1, 2017

This privacy notice discloses the privacy practices for Pinnacle Hotels USA, Inc. and Affiliated Companies and our website; http://www.pinnaclehotelsusa.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to  collect information that you voluntarily give us via email, web form, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We may also use your information to send you offers and promotions as they relate to our properties and services. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. marketing or human resources) are granted access to personally identifiable information.

To prevent any unauthorized access, your credit card information is sent securely from your browser to our reservations office (using our secure web server and encrypted email). No credit card information is stored on the web server. We also request that you do not send us any sensitive information via email. Credit card information should only be provided to us via the online reservation form, which encrypts your credit card information to ensure your security.

Cookies

A “cookie” is a string of electronic information that your web browser uses to store information as you click from page to page on a website. Cookies have many uses: they may store your user identification and password, and they may keep track of which parts of a website have been visited. They also may be used to store information for an input form that spans more than one page. This website does not store any cookies on your hard drive. Cookies that this site generates are destroyed when you close your browser.

On occasion, we may gather information about your web activity for our services, and to provide statistical information regarding the use of our Website to our marketing, human resources, and operations teams.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyze how visitors interact with the Website so that we can continue to develop and improve this Website.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site or social media accounts requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. This includes the social media accounts owned and managed by Pinnacle Hotels USA, Inc. and affiliated companies, of which include each property listed within our Portfolio.

Notification of Changes

In the event this Privacy Policy needs updating or amending, all users of this website may view the updated version online. Please view the top of this page to learn when the latest update has taken place. If you have submitted your email address to Pinnacle Hotels, USA, Inc., and affiliated companies, we will notify you via email of the updates that have been made.

Other Provisions as Required by Law

We do not collect any information from smartphone or tablet applications, nor do we operate across multiple website to build consumer portfolios and/or buyer personas. Any web entity we own and operate functions independently of one another. Information collected from one web property will not be used by a separate web property.